Refund policy
Last updated: July 15, 2026
This Return and Refund Policy applies to purchases made through Elevatedfy, operated by CYGNUS DIGITAL LLC, at elevatedfy.com.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be in the same condition in which it was received;
- Be unused, unworn, and undamaged;
- Include all original tags, accessories, manuals, and packaging; and
- Include a receipt or other proof of purchase.
Items that show signs of use, damage, alteration, washing, or improper handling may not be eligible for a refund.
How to Request a Return
To request a return, please contact us at:
Email: ojypobksc@outlook.com
Website: elevatedfy.com
Please include the following information in your email:
- Your full name;
- Your order number;
- The email address used to place the order;
- The item you wish to return;
- The reason for the return; and
- Photos or videos if the item is damaged, defective, or incorrect.
If your return request is approved, we will provide the return address and return instructions by email.
Do not return an item before receiving authorization from us. Items returned without prior approval may not be accepted or refunded.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Original shipping fees are non-refundable, except where required by applicable law or where the return results from an error made by Elevatedfy.
We recommend using a trackable shipping service and keeping your shipping receipt. Elevatedfy is not responsible for returned packages that are lost, delayed, or damaged during return transit.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at ojypobksc@outlook.com.
Please provide your order number and clear photos or videos showing the issue. After reviewing your request, we may offer an appropriate resolution, such as:
- A replacement;
- A partial refund;
- A full refund; or
- Another reasonable solution.
Please do not discard the product or its packaging until your request has been reviewed.
Non-Returnable Items
Certain products cannot be returned for health, hygiene, safety, or customization reasons. Non-returnable items may include:
- Perishable goods, including food, flowers, and plants;
- Customized, personalized, or made-to-order products;
- Opened or used personal-care, beauty, hygiene, or health-related products;
- Undergarments or intimate goods after opening;
- Hazardous materials, flammable liquids, or gases;
- Gift cards;
- Digital products or downloadable content after access or delivery;
- Clearance items clearly marked as final sale.
Please contact us before purchasing if you have questions about whether a specific product is eligible for return.
This policy does not limit any rights available to you under applicable consumer-protection laws.
Sale Items
Regular sale or promotional items may be eligible for return unless the product page clearly states that the item is Final Sale.
Items clearly marked as Final Sale cannot be returned or exchanged, except when they arrive damaged, defective, incorrect, or when otherwise required by applicable law.
Exchanges
We do not currently offer direct exchanges.
The fastest way to receive a different product, color, or size is to request a return for the original item. Once the return is approved, you may place a separate order for the replacement item.
Order Cancellations
Orders may only be canceled before they enter processing or shipment.
To request a cancellation, contact us as soon as possible at ojypobksc@outlook.com. We cannot guarantee that a cancellation request can be completed after an order has been submitted.
Once an order has been processed or shipped, it must be handled according to the return procedure described in this policy.
European Union 14-Day Cooling-Off Period
If an order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable law.
The item must be returned unused, unworn, and in its original condition and packaging, together with proof of purchase.
Certain exceptions may apply to personalized products, perishable goods, sealed hygiene products after opening, digital content, and other excluded categories permitted under applicable law.
Refunds
After we receive and inspect your returned item, we will notify you by email whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit-card provider, or payment service may require additional time to process and post the refund to your account.
Refunds can only be issued to the original payment method used for the purchase unless otherwise required by law.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at ojypobksc@outlook.com.
Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned because the customer provided an incorrect or incomplete shipping address, any return shipping costs or carrier fees may be deducted from the refund, where permitted by law.
The original shipping charge may also be non-refundable.
Contact Information
For questions about returns, refunds, exchanges, damaged products, or order cancellations, contact:
Store name: Elevatedfy
Company: CYGNUS DIGITAL LLC
Website: elevatedfy.com
Customer service email: ojypobksc@outlook.com